Return & Refund Policy – Zulomart
Effective Date: 01-09-2025
At Zulomart, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to make it right. Please read our return and refund guidelines below.
🛒 1. Eligibility for Returns
-
You may request a return within 30 days of delivery.
-
Items must be unused, in original packaging, and in the same condition as received.
-
Proof of purchase (order number, receipt, or confirmation email) is required.
-
Certain products such as personal care items, perishables, or customized goods may not be eligible for return (details on product page).
📦 2. How to Start a Return
To initiate a return:
-
Contact our support team at support@zulomart.com with your order details.
-
Our team will provide you with a Return Authorization (RA) and instructions.
-
Carefully pack your item and ship it back using the provided return address.
💵 3. Refund Process
-
Once we receive and inspect your return, you will be notified by email.
-
If approved, your refund will be processed to your original payment method within 5–10 business days.
-
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
🔄 4. Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
⚠️ 5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us at support@zulomart.com within 7 days of delivery with photos of the item. We’ll arrange a replacement or full refund at no additional cost to you.
📩 Contact Us
For questions about returns or refunds, please reach out to:
📧 Email: support@zulomart.com
🌐 Website: www.zulomart.com
🌟 Zulomart – Shop Smart, Shop Secure. 🌟